Patient Portal
Patient Portal
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Getzwell Personalized Medicine Patient Portal

  • View Records and Chart Information
  • Send Your Provider a Message
  • Schedule an Appointment
GO TO PATIENT PASSPORT PORTAL

Log-in to the Elation’s Patient Passport Portal to:

  • Message Your Provider
  • Review Chart Information
  • Schedule a Pediatric Office Visit
  • Send a Photo or File Attachment
SCHEDULE A PEDIATRIC OFFICE VISIT

Visit GetzWell’s Member Booking Site to schedule common pediatric appointments, including:

  • Well-Child Visits
  • Immunization Only Visits
  • Acute Visits
  • Follow-Ups

* Please do not book an appointment using a Guest Account.

Welcome to Elation’s Patient Passport Portal for Getzwell Personalized Medicine. This page includes instructions for:

Due to their nuanced natures, all home visits, virtual visits, and appointments with Dr. Julia Getzelman (Pediatric Complex Care) should be scheduled by contacting the GetzWell Front Office at (415) 548-7710 or by email.

If you have more than one family member at GetzWell, we strongly recommend that you use the browser-based version of this portal (app.elationpassport.com) rather than the iOS mobile app for increased functionality. Please feel free to contact our front office if you have questions or need help troubleshooting the Elation Patient Passport portal.

  1. Look for an email invitation from GetzWell. If you have not received an email invitation, please contact our front office at (415) 548-7710.
  2. Follow the instructions in the email by clicking on the link in the body of the message.
  3. A text message with your Passport Invitation Code will be sent to the mobile phone number you shared with GetzWell. This is an extra security measure put in place before you can access your account.
  4. On the signup page, choose a password, enter your Passport Invitation Code, and log in.

If you require a second Passport Account for a co-parent or another guardian, please contact our front office.

If more than one family member is a GetzWell patient, you can consolidate your records using Elation Passport’s One-Login feature.

  1. GetzWell will send an invitation using the same email address that you use for your existing Passport account.
  2. You will click the “Click here to claim your chart” button in the email.
  3. The Passport login screen will then open up, and you will sign in to your existing Passport account using the email and password for your existing account.
  4. After you sign in, you will see a box that asks you to enter the Date of Birth of the chart tied to the new account.
    • If you are the legal representative for the new chart, check “I am the legal representative of this patient.”
  5. After entering the Date of Birth, a “Congrats” page will appear, click “Check it Out” to proceed.
  6. The second, brand new account is now linked to the first, existing account.

Please note, currently, toggling between accounts for chart and messaging is only available on the web browser version of Elation Passport.

  1. Log in to your Elation Passport account using a web browser.
  2. Click on the name or user icon in the upper right-hand corner to view the dropdown menu options.
  3. From the dropdown menu, select the name of the person whose account you would like to access.
  4. You can now view that family member’s chart, message Getzwell on their behalf, and book an appointment for them.
  1. Log in to your Elation Passport account.
  2. Click on the “Clinical Profile” button for a chart summary, including vaccine records.
  3. Click on the “Timeline” button for visit note summaries.
  4. If you are looking for another child’s chart summary, make sure you are in a web browser version of Elation Passport in order to toggle between patient charts.

Please note, if you have multiple GetzWell members in your family, please use the web browser version of Elation Passport so that your message is recorded in the appropriate patient chart.

  1. Log in to your Elation Passport account.
  2. Click on the name or user icon in the upper right-hand corner to view the dropdown menu options.
  3. From the dropdown menu, select the name of the person who is the subject of the message.
  4. Click the “New Message” button at the bottom of the screen if you are using the web browser version of Elation Passport.
  5. If using the iOS mobile app, open the “Inbox” in the lower left-hand corner, then click on the Compose icon in the upper right-hand corner.
  6. Select a reason for your message:
    • “Appointments”
    • “Referrals”
    • “Prescriptions and Refills”
    • “Lab or other Test Results”
    • “General Inquiries”
    • “Question About My Health”
  7. Compose your message.
  8. To attach an image file or document, click “Add an Attachment” in the web version of Passport or the Paperclip icon in the mobile version.
  9. Press send.

Using Elation Passport, you can book Well Child Checks, Immunization-Only Visits, Acute/Sick Visits, Follow-Up Visits, and Virtual Appointments.

Elation Passport Web Version

  1. Log in to your Elation Passport account
  2. Click on the Timeline Button
  3. Click “Book Appointment”
  4. Select your preferred “Location”
  5. Select the “Type of Appointment” you’d like to schedule:
    • Well Child Visit: General check-ups
    • Immunization Only: Vaccine administration only, no exams
    • Acute Visit: Illnesses, rashes, minor injuries
    • Follow-Up: Reviewing labs, tracking ongoing health concerns, medication monitoring
  6. Ensure you have selected “US-Pacific” as your time zone
  7. Select an appointment time under your preferred provider’s name
    • Note: Click “More” to see extra availability
  8. Select which family member the appointment is for
  9. Press “Confirm”
getzwell pediatrics san francisco logo of a blue momma owl and her 2 blue baby owls

Elation Passport iOS Mobile App

  1. Click the Booking button on the bottom menu bar
  2. Click the “Book appointment with GetzWell Personalized Medicine” link
  3. A browser will open with the online scheduling page
  4. Select your preferred “Provider”
    • Note, if booking at Union St, choose the provider name that begins with “UNION” (e.g., UNION Nicole Glynn, MD)
  5. Select the “Type of Appointment” you’d like to schedule:
    • Well Child Visit: General check-ups
    • Immunization Only: Vaccine administration only, no exams
    • Acute Visit: Illnesses, rashes, minor injuries
    • Follow-Up: Reviewing labs, tracking ongoing health concerns, medication monitoring
  6. Ensure you have selected “US-Pacific” as your time zone
  7. Select an appointment time under your preferred provider’s name
    • Note: Click “More Available Times” to see extra availability
  8. You may need to re-login to your Elation Passport account
  9. Select which family member the appointment is for
  10. Press “Confirm Appointment”

Contact our office at (415) 548-7710 or email us to cancel or reschedule an appointment.

Please note that GetzWell requires a one (1) business day notice. Changes or no-shows that occur with less than one (1) business day notice will incur a fee of $50 per 15-minute increment scheduled.

Elation Patient Passport is a product of Elation Health EHR, which is an award-winning, “Best in KLAS” electronic medical records system that Getzwell employs for clinical care. While highly effective for providers, Elation’s Patient Passport Interface still requires development. Given Elation’s reputation, GetzWell anticipates that the functionality of Elation’s Patient Passport will improve as Elation progresses along their product development roadmap. We’ll keep you posted as more features are added.